Frontline Performance Group is revolutionizing service and sales in the Hospitality Sector
Frontline Performance Group (FPG), a stalwart in the hospitality industry with over three decades of experience, is poised to redefine service and sales standards with its cutting-edge solutions. With a global presence spanning 103 countries and managing over 1,600 properties, FPG stands as a beacon of innovation, revolutionizing the way businesses operate in the hospitality sector.
In-Gauge: A Paradigm Shift in Service Excellence
At the forefront of FPG’s groundbreaking initiatives is In-Gauge, a state-of-the-art technological marvel designed to empower businesses with the tools they need to excel in frontline-led sales and service programs. In-Gauge represents a significant leap forward, seamlessly integrating Software as a Service (SaaS) with virtual support to offer clients a comprehensive solution tailored to their needs. With its emphasis on global accessibility and scalability, In-Gauge is set to transform the landscape of service excellence in the hospitality sector.
Champion Certification: Empowering Frontline Talent
Recognizing the pivotal role played by frontline staff in delivering exceptional guest experiences, FPG introduces the Champion Certification program. This initiative goes beyond traditional training methods, aiming to certify and support individuals, thereby transforming them into brand ambassadors for their respective establishments. By equipping employees with valuable life skills, techniques, and dialogue proficiency, Champion Certification not only enhances service levels but also fosters a culture of excellence within organizations.
Service-Based Sales Training: Driving Revenue Growth
FPG’s commitment to driving incremental revenues is exemplified by its innovative service-based sales training approach. With a proven track record of success in over 100 countries and impacting 600,000+ rooms, this program guarantees significant improvements in Revenue per Available Room (RevPar), ranging from 2-8%. By instilling a service and sales culture throughout the organization, FPG enables businesses to capitalize on every guest interaction, thereby maximizing revenue touchpoints and driving sustainable growth.
Performance Framework: Delivering Measurable Results
As part of its unwavering commitment to client success, FPG introduces an enhanced Performance Framework, designed to ensure tangible returns on investment. With a minimum guaranteed ROI of four times the client’s investment and an average ROI of 25:1, FPG’s Performance Framework is a testament to the organization’s dedication to delivering measurable results. By leveraging data-driven insights and best-in-class strategies, FPG empowers businesses to achieve sustainable growth and long-term success in an increasingly competitive market landscape.
A Vision for the Future
In the words of Paul McLoughlin, President – International, FPG, “Our focus remains on providing unparalleled service and driving revenue growth for our clients.” With the introduction of In-Gauge, Champion Certification, and the enhanced Performance Framework, FPG reaffirms its commitment to revolutionizing frontline performance in the hospitality industry. As the global leader in service and sales excellence, FPG continues to set new benchmarks, inspiring others to elevate their standards and embrace innovation in pursuit of excellence.
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