Vietjet, at the forefront of Vietnam’s modern aviation landscape, has achieved remarkable acclaim within the industry, earning prestigious international accolades. The airline’s unwavering commitment to delivering an exceptional customer experience has garnered it the coveted title of “Asia’s Leading Airline for Customer Experience 2023” at the 30th Annual World Travel Awards.
The World Travel Awards (WTA): Celebrating Excellence Since 1993
Established in 1993, the World Travel Awards (WTA) has become a global beacon for acknowledging, rewarding, and celebrating excellence across all vital segments of the travel, tourism, and hospitality industries. Graham Cooke, the Founder of the World Travel Awards, lauded Vietjet, saying, “As a rapidly growing airline, Vietjet has carved out a distinct position for itself in a competitive aviation market.”
Vietjet Setting the Standard for Passenger Travel
Vietjet’s success can be attributed to its unwavering focus on convenience, compelling marketing campaigns that benefit its customers, and a steadfast commitment to innovation and creativity. These qualities have earned Vietjet a reputation for enhancing the overall passenger travel experience. Graham Cooke attested to this excellence, stating, “Having flown on many Vietjet flights, I can personally attest to the excellent service and delicious in-flight catering – a well-deserved win.”
A Trail of Awards and Honors
Vietjet’s recognition at WTA is the latest addition to its ever-growing list of accolades. The airline was previously honoured by renowned organizations such as Skytrax, World Business Outlook, and AirlineRatings.
Elevating the Passenger Experience
In recent times, Vietjet has gained favour with passengers by offering complimentary SkyCare travel insurance packages to all domestic and international travellers, providing comprehensive coverage benefits worth up to VND100 million (nearly US$4,200). The airline has also introduced a premium Business class service on its wide-body aircraft, featuring comfortable flat-bed seats and exceptional culinary experiences throughout the flight. With a subscriber base of approximately nine million, the newly established SkyJoy loyalty program has rapidly gained popularity.
Affordable Fares and Extraordinary Services
Vietjet continues to be a preferred choice for travellers due to its range of affordable fare options and additional services, including the “Fly Now – Pay Later” program, travel credit cards, and enticing promotions for various destinations in Vietnam and beyond. These offerings extend to countries such as Australia, India, Indonesia, Kazakhstan, Japan, South Korea, Taiwan, Hong Kong, Thailand, and more.
A Commitment to Excellence
Vietjet’s Chief Operating Officer, Michael Hickey, expressed his gratitude, saying, “Winning this recognition is another milestone for Vietjet as the airline expands its international operations. We sincerely thank our beloved customers for their trust, companionship, and support throughout this journey.” As an innovative carrier, Vietjet is committed to making continuous efforts to offer a more enjoyable travel experience, catering to various demands with exceptional amenities.
Bridging the Gap and Fostering Relations
Vietjet, the largest airline connecting India and Vietnam in terms of the number of flights, aims to bridge the gap further by providing enhanced travel opportunities between the two countries leading economic and cultural centres. This initiative also promotes the development of economic relations and cultural exchanges between India and Vietnam.
Vietjet currently operates 32 return flights per week from Ahmedabad, Delhi, Mumbai, and Kochi to Hanoi and Ho Chi Minh City. Starting in November, Vietjet plans to launch a new route to Tiruchirappalli with an initial frequency of three return flights per week, meeting the rising demand from travellers in both countries.
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