The Growth Story of IntrCity: Leading Intercity Mobility Platform
IntrCity, the leading intercity mobility platform in India and the parent brand for IntrCity SmartBus and RailYatri has experienced a remarkable surge in revenues for the fiscal year 2022-2023, surpassing pre-COVID figures by an impressive 573%. This exceptional growth is accompanied by a significant improvement in operating margins, underlining IntrCity’s position as a dominant player in the intercity travel market.
Expanding Presence and Unwavering Demand
With a comprehensive network spanning 14 states, IntrCity is poised for continued success and growth in the dynamic intercity travel landscape. Operating at a capacity of 1.2 billion passenger kilometres, IntrCity SmartBus has achieved an outstanding average occupancy rate of 91%. The high booking ratio reveals the loyalty of customers, with 50% of daily sales coming from repeat travellers.
Seamlessly Connecting Travelers with Technology
IntrCity’s dedication to customer convenience is evident as one-third of bookings are made directly through its dedicated mobile application and website. This showcases the user-friendly experience and convenience offered by their digital platforms. By leveraging technology, IntrCity streamlines the booking process, providing an efficient and satisfying experience for its customers.
Achieving Profitability and Sustainable Growth
The year FY23-24 is set to mark a significant milestone for IntrCity, as the company is on track to achieve its first full year of profitability. After closing the previous year at -5% EBITDA, this achievement solidifies IntrCity’s financial outlook and demonstrates its commitment to sustainable growth and success.
A Vision for the Future
Mr. Manish Rathi, Co-founder of IntrCity, expressed his gratitude for the overwhelming response from consumers and highlighted the company’s commitment to becoming the preferred choice for travellers across India. With the government’s substantial investments in road network upgrades, IntrCity anticipates bus travel to dominate the intercity mobility landscape. The company sees vast growth opportunities on both established and emerging routes.
Enhancing the Travel Experience
IntrCity SmartBus has established its brand by prioritizing technology, reliability, and consumer convenience. The inclusion of in-bus washrooms, comfortable boarding lounges, and trained bus captains reflects the company’s commitment to providing a seamless and comfortable journey for its passengers.
Innovation for Customer Satisfaction
IntrCity SmartBus takes pride in introducing industry-first features that further enhance the travel experience. Passengers can now reschedule their journeys, offering them flexibility and convenience. The company has also implemented a pre-order food service at pit stops, ensuring faster service and enabling customers to choose from a consistent menu with prices. Additionally, this feature allows customers to rate and review the pit stops, giving them the added benefit of influencing the overall service quality.
In conclusion, IntrCity’s outstanding financial performance, extensive network, and commitment to technological advancements have positioned it as a leader in the intercity travel market in India. With continued growth, profitability, and a focus on customer satisfaction, IntrCity remains dedicated to providing safe, reliable, and affordable shared road mobility for travellers nationwide.
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