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New Delhi: From Mom and Pop Travel Consultants to established Travel Agencies – which still handle 60%+ Indian Holiday Travellers – Technology has been a major painpoint in the Indian B2B Travel space. Despite the predominance of smartphones, many travel formalities such as reservation confirmations, directions, and itineraries are still a hassling task and ore still paper based. To organize all these odds and provide value to a traveler’s trip, Guiddoo, an in-destination travel platform launches two new B2B Travel Technology Solutions products for travel industry especially focussed towards the Smaller & Mid Sized Travel Agents as well as Tour Operators or Destination Management Companies.
Trip Assistant:
A product built out of a test product for a major OTA, Trip Assistant is the best way for Travel Agents to keep in touch with their customers during a trip. From Itinerary to Live Updates like Pickup Details and In-App Communication through Chat and Call, The Trip Assistant is the best product to keep connected and remove uncertainty from a customer’s trip.
A complete breakup of their personalized itinerary along with information about their hotel and driver and their travel providers details will be available through the tool. They can also have a live chat with the support agent in case they want any help or information during their trip.
CRM/CMS System:
Guiddoo’s Mid-office and CRM introduces ease of management into the entire operations system especially the Tour operators and Destination Management Companies. It is an interface that has an integrated Lead management, query handling, finance and post sales management options, allowing you to manage bookings from the point of sales channels till the time the customer lands back after his trip. It helps the Tour Operators effectively manage all the attributes and components of the system through a customized administrative interface which reduces dependence on emails and spreadsheets and adds efficiency to travel operations.
Talking about Guiddoo’s B2B products for travel industry, Vineet Budki, Founder & CEO of Guiddoo said, “Trip Assistant allows travel agent partners and their customers to manage their itinerary and in-destination experience whereas CMS & CRM systems allow content management and operations efficiency. The system is best in class a variant is being developed for a major airlines Holiday product”.
Biswajeet Karmakar, Director of Sales, Guiddoo, who leads the B2B Technology Distribution, further added, “The company is very excited to launch these white-label softwares product that would help travel agents with managing their queries and bookings in a more streamlined manner and add value to their customers experience. With the correct use of technology we can automate the whole process resulting in minimal error and help them compete effectively with the bigger Technology driven travel companies.”
The B2B tourism industry is witnessing changes that have the potential to impact companies in a positive way. As B2B tourism professionals look to enhance their customer base through content marketing and In-Destination Experience management in a world of long sales cycles and more complex decision-making, companies would be smart to stay apprised of the trends and changes in the business.
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