Mr. Deepak Nangla, Managing Director, Brightsun Travel
In a world where travellers increasingly seek meaningful, customised experiences, Brightsun Travel stands out as a leader in curating journeys that combine luxury, innovation, and purpose. At the helm is Mr. Deepak Nangla, whose strategic vision has guided the company’s growth from a trusted travel service provider to a pioneer in personalised and sustainable travel experiences.
In this exclusive conversation, Mr. Nangla shares insights into Brightsun’s unique approach to tailor-made itineraries, the launch and positioning of Premier by Brightsun, and the company’s efforts to stay ahead of evolving traveller expectations. From embracing cutting-edge technology to expanding into new global markets and championing responsible tourism, Brightsun is setting new benchmarks in the modern travel landscape.
Brightsun is widely recognised for its bespoke travel services. How does your team curate personalised travel experiences tailored to the needs of diverse customer profiles?
At Brightsun, we specialise in creating personalised travel experiences that are carefully tailored to the individual needs, preferences, and aspirations of each client. Our team of expert travel advisors takes a consultative approach, investing time to understand what truly matters to our customers—whether it’s comfort, convenience, luxury, or want to celebrate special milestones. From the initial planning stages to the final return home, we manage every detail with precision and care. This includes everything from selecting the most suitable flights and accommodations to arranging bespoke activities and special touches that elevate the overall experience.
Our goal is to deliver more than just a holiday – we aim to create seamless, meaningful journeys that leave a lasting impression. With a focus on exceptional service, personalisation, and attention to detail, we ensure every client feels supported and valued throughout their travel journey.
How has Brightsun’s service model evolved over the years to meet the changing expectations of travellers across various segments?
Brightsun’s service model has continually evolved to align with the shifting expectations of today’s travellers. Post pandemic, we’ve seen a clear transformation in what people seek from travel – moving beyond traditional sightseeing to more meaningful, enriching experiences. Travellers across all segments now prioritise quality time, deeper cultural connections, and unique destinations that allow them to truly embrace life.
In response, we’ve adapted our approach to focus more on curating distinctive, purpose-driven journeys that reflect these values. Through Premier by Brightsun, we’ve expanded our offerings to include more immersive experiences that go off the beaten path, while maintaining our commitment to exceptional service and attention to detail.
What inspired the creation of ‘Premier by Brightsun’? How does this luxury division differentiate itself from your core offerings?
Premier by Brightsun was launched in response to the growing demand for tailored, high-end travel experiences among high-net-worth individuals and corporate clients. We recognised the need for a specialised brand that would cater exclusively to the luxury segment—a brand built on the foundation of personalised service and meticulous attention to detail. Premier by Brightsun adds value to the portfolio of Brightsun Travel by further enhancing bespoke services. This includes curated holiday packages, exclusive access to luxury accommodations, premium flight bookings, and sophisticated business travel management – all handled by our expert team with an unwavering commitment to precision and discretion.
In your view, what are the key emerging trends in the luxury travel space, particularly among high-net-worth individuals and senior corporate travellers?
Luxury travel is constantly evolving, with high-net-worth individuals and senior corporate travellers increasingly seeking meaningful, immersive experiences over traditional luxury. There’s a strong shift toward experiential travel that focuses on personal growth and cultural connection. Sustainability is also gaining importance, with eco-conscious choices becoming integral to luxury preferences.
Privacy and personalisation are key—clients favour bespoke itineraries, private accommodations, and seamless service that blends leisure with business needs. Wellness travel is on the rise, with tailored retreats and health-focused journeys growing in popularity. Additionally, there’s a notable interest in off-the-beaten-path destinations that offer authenticity and exclusivity.
As technology continues to reshape the travel landscape, are there any digital tools, platforms, or Al powered innovations Brightsun is exploring to enhance customer experience?
We utilise advanced global distribution systems like Travelport and Amadeus to ensure real-time access to the most competitive flight options and seamless booking experiences. Our integration of APIs for hotels and other travel services allows us to offer a wide range of curated options, tailored to individual client needs in a fast and efficient manner.
We are also actively exploring AI-powered innovations to further personalise and streamline our services. This includes the use of intelligent chatbots for 24/7 support and recommendation engines that suggest tailored itineraries based on individual behaviour and preferences.
As technology evolves, Brightsun remains committed to adopting smart, customer-centric solutions to deliver both convenience and a more customised, seamless travel experience.
What are your strategic plans for the future of Brightsun and Premier by Brightsun? Are there any new markets or service verticals you’re aiming to explore?
Our strategic vision is focused on sustainable growth, market expansion, and deepening the personalised experiences we offer across all client segments. A key milestone in this journey has been the recent opening of our new office in Dubai, enabling us to better serve the growing demand in the Middle East and strengthen our presence in this dynamic market.
We are proud to have been recognised in the UK with the prestigious King’s Award for Enterprise in International Trade, an achievement that reflects our significant growth and global reach. Currently, we sell worldwide flights and holidays with trade partnerships in over 21 countries, including the USA, China, India, and the Middle East, and we’re actively exploring opportunities to expand into new markets across Asia and Africa.
Sustainability is becoming increasingly important in travel. How is Brightsun integrating responsible tourism practices into its operations or itineraries?
We are deeply committed to integrating responsible tourism practices into both our operations and client offerings. Sustainability is no longer a niche concern – it’s a core expectation, and we’re leading with a comprehensive approach.
We curate bespoke, eco-conscious travel experiences that not only meet the high standards of our clients but also support environmental preservation. For example, we offer exclusive eco-tourism options such as the Tim Ecological Tour in Brazil and luxury stays at Singita Grumeti in Tanzania – destinations that prioritise conservation and sustainable tourism practices.
Beyond travel products, we’ve taken meaningful steps internally to reduce our environmental impact. Over the past five years, we’ve cut our carbon footprint by nearly 40% through initiatives like reducing paper usage, adopting recyclable materials, and switching to energy-efficient lighting across all our offices.
Sustainability for us is not a trend, it’s a responsibility we embrace across every level of our business.
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