August 1st, 2024 marks a significant milestone for Air France-KLM as the airline group announces the appointment of Stefan Gumuseli as the new General Manager for the India-Middle East establishment. Based at the regional office in Dubai, UAE, Stefan Gumuseli’s new role is a strategic move aimed at strengthening the airline’s presence and operations across this diverse and vital region.
A New Era of Leadership
Stefan Gumuseli brings with him a wealth of experience, having started his career with KLM Royal Dutch Airlines in 2001. With over two decades of expertise in commercial, sales, and operational domains, Stefan is well-prepared to lead Air France-KLM’s passenger business in India and the Middle East. His extensive background includes key positions in markets such as Georgia, Kazakhstan, and Nigeria, showcasing his ability to adapt and excel in various cultural and business environments.
Continuity and Focused Leadership
While Stefan Gumuseli takes the helm in the India-Middle East region, Claude Sarre will continue to lead India and the Sub-Continent as Country Manager based in New Delhi. This ensures continuity and focused leadership in a market that is crucial for Air France-KLM’s growth and success.
Expanding Presence and Customer Proximity
Stefan Gumuseli’s new role involves overseeing the passenger business for India and the Middle East, which includes countries such as India, UAE, Saudi Arabia, Lebanon, and Egypt, along with additional offline countries. His primary focus will be on enhancing customer proximity, ensuring that the airline remains committed to delivering exceptional service and meeting the needs of its diverse clientele.
Commitment to Sustainability
In addition to customer service, Stefan will emphasize upholding the commitment towards sustainability. Air France-KLM has long been dedicated to environmental responsibility, and under Stefan’s leadership, the airline will continue to implement sustainable practices and innovations that reduce its carbon footprint and promote eco-friendly travel.
An Attractive Workplace
Another key aspect of Stefan’s leadership will be maintaining Air France-KLM as an attractive place to work. By fostering a positive and inclusive work environment, the airline aims to attract and retain top talent, ensuring that it remains a leader in the highly competitive aviation industry.
Stefan Gumuseli’s Career Journey
Stefan Gumuseli’s career with KLM Royal Dutch Airlines began in 2001. Over the years, he has accumulated vast experience in various roles:
- 2001: Joined KLM Royal Dutch Airlines
- 2011: Appointed Director – Global Corporate Sales at Air France-KLM, managing over 100 Global Corporate accounts worldwide.
- 2013: Served as General Manager in several markets, including the Mediterranean region, Germany, and the Mid Americas.
This extensive experience has equipped Stefan with a deep understanding of global markets and the ability to navigate complex business landscapes. His leadership style is characterized by a commitment to excellence, innovation, and customer-centricity.
Strategic Market with Immense Potential
Since 2013, he served as General Manager in many markets such as the Mediterranean region, followed by Germany and the Mid Americas.
Commenting on his new role,Stefan Gumuselisaid, “I am excited to join the India-Middle East establishment and collaborate with an exceptionally talented and dedicated team. For the Air France-KLM Group, this region is a strategic market with innumerable opportunities and immense potential. I am confident that through the efforts of our teams and the support of our partners, Air France-KLM will continue to grow its footprint and deliver a positive experience to our customers.”
Air France-KLM’s Vision for the Future
Under Stefan’s leadership, Air France-KLM aims to further solidify its position in the India-Middle East region. The airline’s vision includes:
- Enhancing Customer Experience: By leveraging innovative technologies and personalized services, Air France-KLM strives to provide a seamless and enjoyable travel experience for all passengers.
- Strengthening Partnerships: Collaborating with local partners to expand its network and reach, ensuring that customers have access to a wide range of destinations and services.
- Promoting Sustainability: Implementing eco-friendly initiatives and reducing the environmental impact of operations, in line with the airline’s long-term sustainability goals.
- Fostering Talent and Diversity: Creating an inclusive workplace that values diversity and empowers employees to achieve their full potential.
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